What is your shipping policy?
All items are sent by USPS Priority Mail (both within the US and Internationally). Insurance is added if the item’s retail price is over $100. Domestic US shipping takes approximately between 3 to 5 days for delivery, and is free for priority mail. International shipping takes approximately 10 to 14 days and starts at $20. Other expedited shipping services are also available, please contact us if you would like further details.
What is your Shipping Time?
Our shipping time varies depending on many things; our production schedule, if the item purchased is in stock at the time of order, and if we have a show coming up - among many other things. If you are purchasing for an event and you need jewelry as soon as possible, most of the time we can fulfill your order using overnight shipping. Upon your purchase, we will send an email to inform you of a shipping date. If you need it sooner, please let us know; we are positive we can figure out a resolution to make you happy without making us crazy.
Do we ship INTERNATIONAL?
We do ship internationally. Please contact us for rates.
Can I get a Refund or Exchange?
We are confident you will be 100% satisfied with your purchase from Tara Hutch Designs. If not, please email us. We accept returns on regular merchandise within 15 days of purchase with previous notice for full refund of purchase price, or exchange. We do not accept returns or exchanges on custom made or customized pieces; this has been made specifically for you. We do not refund the deposit after any custom project is started. Starting is considered to be the date the deposit is received. We do not refund shipping for any reason.
Additional Policies and FAQs
Ring Re-sizing Policy: we create our pieces in a variety of ring sizes. Our policy is to re-size most rings one size up or down at no charge. Some rings cannot be resized. Contact us for details; we are confident we can figure out how to get the ring you want on your finger.
Custom Pieces/Special Orders: we love making custom jewelry for special occasions, re-working a heirloom brooch or because you can't find what you are looking for elsewhere! To initiate a custom piece, visit our Custom Quote Page. We require a 50% down payment before we begin the project, and the remainder will be due upon completion before delivery. We'll agree on a shipping date before we sign the contract.
How do I order wholesale?
More information on wholesale orders can be found on our Wholesale Page.
Any other questions? Contact us!